Rider Policies/Regulations

 

Firearms Prohibition Policy

Our goal is to ensure that everyone has a safe and reliable ride. That's why Flex Transit LLC prohibits riders and their guests, as well as driver and delivery partners, from carrying firearms of any kind while using our app*

 

Anyone who violates this policy may lose access to Flex Transit LLC.

 

*To the extent permitted by applicable law.

 

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate racist or discriminatory conduct and behavior. Do not discriminate against someone or engage in a disparaging manner toward someone based on traits such as their race, ethnicity, skin color, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.

The following list provides examples of discriminatory behavior but is not exhaustive.

• Refusing to provide services based on characteristics like a person's race, ethnicity, skin color, age, disability, gender identity, marital status, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under relevant law.

• Using discriminatory language, making discriminatory remarks, vilifying, or asking questions about sensitive topics regarding national origin, race, ethnicity, or any other trait previously mentioned. Making racist comments or using slurs is never allowed.

Property damage

Damaging property is never allowed. Some examples include damaging the car or other mode of transportation requested through the Flex Transit LLC , breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, damaging a merchant’s premises, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

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Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these standards were written. Everyone has a role to play in helping to create a safe environment.

Extra riders and non-account riders

When driving with Flex Transit LLC, no one other than the driver, the requesting rider, and the rider’s guests should be in the vehicle. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. The account holder is responsible for the behavior of their entire party. If you request a ride or a delivery for another adult, you’re held responsible for their behavior during their trip or delivery and your account can be deactivated for the actions they take.

Seat belts

Every delivery person using a vehicle, every driver, and every rider—including those in the back seat—should always buckle up. Riders should request a vehicle that has enough seat belts for everyone in their party. Drivers can decline a ride if there are not enough seat belts in their vehicle for every rider.

 

Recording video and/or audio

Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to Flex Transit LLC, law enforcement, or insurance companies in the event that something goes wrong on a ride. Drivers and riders may choose to use their phones to record rides as well. Please note:

• In some locations, local laws and regulations require that individuals provide consent to being recorded and/or be notified of recording in advance. Please check your local laws to understand your responsibilities.

• Users may submit recordings to Flex Transit LLC at their discretion. Flex Transit LLC will review submitted footage and take all action consistent with the Community Guidelines and company terms of use.

• Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team.

Proper maintenance and upkeep

Pursuant to the terms of their agreements with Flex Transit and applicable regulations, drivers and delivery people are expected to keep their vehicles maintained and in good operating condition. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.

Drive safely and carefully

Drivers are expected to maintain an environment that makes riders feel safe; even if driving practices don’t violate the law, reports of dangerous driving can lead to the loss of access to part or all Flex Transit .

Emergencies

In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying Flex Transit LLC.

Additionally, we’ve made accessing in-app safety help easier with the in-app Safety Toolkit, where riders and drivers have access to the emergency button, can report safety incidents while on a trip, and share ride information with friends and loved ones.

We take threats of suicide and self-harm seriously and may reach out to authorities to request a wellness check if we receive notification that there is an imminent risk of self-harm.

For public emergencies, Flex Transit LLC may take additional measures to try to preserve the safety of our company, including but not limited to natural disasters, public health emergencies, and public crisis situations.

Follow the law

We have standards based on applicable laws and regulations that everyone must follow. For example, using Flex Transit  to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

Follow all laws

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the Flex Transit LLC  to do their part and to know and adhere to relevant laws and regulations, including traffic laws, as well as airport rules and 

regulations where applicable. All relevant licenses, permits, and any other legal documents required of drivers and delivery people must be kept up to date.

For riders, let your driver or delivery person handle the driving. For riders, don’t ask a driver or delivery person to speed or to make illegal stops, dropoffs, or maneuvers.

Car seats

Drivers and riders should comply with applicable laws when traveling with infants and small children. Where the use of a car seat is required by law, it’s the rider’s responsibility to provide and fit a suitable car seat, unless our local guidelines, terms, or other policies say otherwise. Children age 12 and under should travel in the back seat.

If a child does not appear to be within the height and weight safety requirements for the car seat, or if a driver otherwise feels that the child cannot be safely transported in the seat, the driver can cancel the ride.

Service animals and assistive devices

It is against the law to deny a ride to a rider with a service animal or assistive device (a wheelchair or crutches, for example) because of the service animal or the assistive device. In keeping with our policy, riders are allowed to transport assistive devices and animals, whether pets or service animals, pursuant to the terms and limitations of the applicable law.

Drugs and alcohol

Drug use and open containers of alcohol are never allowed while using the Flex Transit LLC . If a rider is too drunk or rowdy, drivers have the right to decline the trip for their own safety.

If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call 911. Once you have left the vehicle, please also report your experience to Flex Transit LLC. 

Firearms ban

Riders and their guests, as well as drivers and delivery people, are prohibited from carrying firearms while using the Flex Transit LLC , to the extent permitted by applicable law.

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Dangerous Driving Policy

Every driver or delivery person who uses the Flex Transit LLC company has a responsibility to drive safely and follow the established rules of the road and all applicable laws. If we receive serious or repeated reports of dangerous driving and/or violations of applicable driving laws, the driver or delivery person may lose access to their account, as stated in their company Access Agreement with Flex Transit LLC.*

 

What is dangerous driving?

Examples include:

 

Distracted driving

 

According to our partners at the Governors Highway Safety Association (GHSA), distraction can take many forms—from phone handling or texting to drinking a cup of coffee or adjusting your visor—and those behaviors may take a driver’s focus off the road.

Drowsy driving is a form of distracted driving. Read the Drowsy Driving Policy here.

Not following traffic laws

 

We expect everyone who uses the Flex Transit LLC company to do their part and follow local traffic laws and regulations. That includes:

 

Following signs, traffic lights, and signals

Turning only where permitted

Signaling before turning or changing lanes

Yielding the right of way to pedestrian

Not driving or stopping in a bike lane or crosswalk

Aggressive driving

 

Examples of aggressive driving include:

 

Speeding

Braking suddenly

Tailgating

Abruptly accelerating or stopping

Swerving, including into pedestrian walkways or bike lanes

Driving under the influence

 

Using or being under the influence of alcohol or other drugs when using/driving for

Flex Transit LLC is prohibited.

Misuse of Advanced Driver Assistance Systems 

Engaging in unsafe behaviors while the driver assistance system is engaged, such as distracted driving, using a cell phone, or sleeping behind the wheel

Failing to keep at least one hand and normally both hands on the wheel while the driver assistance system is engaged

Physical manipulation of the driver monitoring system intended to avoid detection of driver distraction

Relying on ADAS to fully perform driving tasks instead of actively engaging in driving.

 

Drowsy Driving Policy

Every driver or delivery person who uses the Flex Transit LLC company has a responsibility to drive safely and follow the established rules of the road. If we receive serious or repeated reports of drowsy driving, the driver or delivery person may lose access to their account, as stated in their company Access Agreement with Flex Transit LLC.*

 

What is drowsy driving?

Drowsy driving is driving when you are tired; here are some ways drivers and riders may notice that someone is driving drowsy:

 

Appearing tired, exhausted, or sleepy

Frequently blinking, having trouble keeping their head up and/or eyes on the road

Frequently yawning

Nodding off

Following other vehicles too closely

Unable to keep their vehicle in the lane or on the road

Why is drowsy driving unsafe?

According to the Governors Highway Safety Association (GHSA), a lack of sleep may lead to and may cause:

 

Slower reaction times

Impaired judgment, situational awareness, and vision

Increased levels of risk-taking

Frequent blinking or microsleep, where someone literally dozes off for a few seconds while driving

Problems with information processing

Memory impairment (for example, around how many hours they’ve driven)

Attention failure (for example, not paying attention to traffic signs)

How can a driver prevent drowsy driving? Here are some tips from GHSA:

Be well rested before hitting the road. Several nights of fewer than 7-8 hours of sleep slows reaction time and results in a sleep debt. It may take several nights of being well rested to repay that debt and make someone ready for a long road trip.

Schedule frequent breaks on long trips. Stop every 2 hours or 100 miles.

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Do not drink alcohol. Just one beer when someone is sleep-deprived mimics the effect of 2 or 3 when they’re well rested.

Do not rely on caffeine to stay awake. Sleep is the only proven remedy when someone is tired.

 

Service Animal and Assistive Device Policy (United States)

Service Animals

State and federal law generally prohibit transportation providers from denying service to riders because of their service animals, and from otherwise discriminating against riders with service animals. For this reason, and because it’s the right thing to do, Flex Transit LLC’s policy also prohibits drivers who use the Flex Transit LLC Driver App from denying service to a rider because of the rider’s service animal. There are no exceptions to this policy due to allergies, religious objections, or a generalized fear of animals. As explained in Flex Transit LLC’s Community Guidelines, drivers who engage in discriminatory conduct in violation of Flex Transit LLC’s policy may lose their ability to use the Driver App. Flex Transit LLC will make this determination in its sole discretion following a review of the incident.

 

What is a Service Animal?

A service animal is an animal that is trained to work or perform tasks for an individual with a disability.

 

If a driver is not sure if a rider's animal is a service animal, you can always ask if it is a service animal, and what tasks the animal is trained to perform.

 

Consistent with legal requirements, service animals are not required to wear a tag, be registered, or display any kind of proof that it is a service animal. Riders are not required to provide documentation to drivers.

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